Data Map: Visitors to the Auto Show in auto china in 2018 are jostling with each other. China News Service reporter Jia Tianyong photo
The China Consumers Association released a report on the 11th, saying that the data of automobile complaints accepted by the National Consumers Association in 2018 were analyzed, and it was found that BYD had the largest number of complaints from the top ten brands involved, and the three German luxury car brands Mercedes-Benz, BMW and Audi were all on the list.
With the sustained and rapid development of economy and society, the number of cars in China has maintained a rapid growth trend in recent years. According to the statistics of the Ministry of Public Security, the number of cars in China reached 240 million in 2018, an increase of 10.51% over 2017. According to the data released by China Automobile Industry Association, the domestic automobile production and sales in 2018 were 27.809 million and 28.081 million respectively.
China Consumers Association released the report "Analysis on the Acceptance of Automobile Product Complaints by National Consumers Association in 2018" on the 11th, saying that in 2018, the complaints and consultation information system of National Consumers Association recorded a total of 19,283 complaints about automobile products (including parts), a decrease of 5.8% compared with the previous year.
According to the report, from the top ten brands involved in complaints, BYD ranks first, followed by Mercedes-Benz, BMW, Buick, Audi, FAW-Volkswagen, Changan Ford, Dongfeng Nissan, SAIC Volkswagen and Dongfeng Honda.
"The three German luxury car brands Mercedes-Benz, BMW and Audi are all on the list, which also reflects the upward trend of automobile consumption. This complaint data is absolute, and consumers should consider it comprehensively because of the different sales volume and ownership of each automobile brand. " The report said.
It is understood that the complaints of all brands are focused on after-sales service, contract and quality. The main problems of after-sales service are non-performance of three-guarantee obligations and non-performance of after-sales commitments. The breach of contract mainly focuses on deposit, and the quality problems are mainly product performance and unqualified products.
Judging from the specific problems complained, the complaints of TOP 10 brands mainly focus on issues such as deposit, engine, tires, suspected fraud and car paint, and the main problems of each brand are slightly different. Among them, the engine oil problem of Dongfeng Honda is more prominent, and the paint problems of Mercedes-Benz, FAW-Volkswagen, Changan Ford and Audi are relatively high.
China Consumers Association reminds consumers to pay special attention to the verbal promises of the merchants about refunding the car purchase deposit and insurance deposit during the car purchase process, pay attention to keeping the deposit or deposit receipt, record the verbal promises of the merchants when necessary, and actively strive to sign a paper deposit or deposit refund agreement.
After the implementation of "Three Guarantees for Cars", consumers should pay attention to keeping the car purchase invoice and the certificate of "Three Guarantees for Cars", which is the basic condition for consumers to use the "Three Guarantees for Cars" to protect their rights. Article 13 of Chapter 4 stipulates: "Repairers should establish and implement the filing system of repair records. Written repair records shall be made in duplicate, one for filing and one for consumers. " Therefore, after each repair, consumers should ask for maintenance invoices from 4S shops or repair shops as evidence for future rights protection.