From March 1st, the Measures for the Administration of Express Delivery Market came into effect. Among them, it is clear that enterprises engaged in express delivery business shall not use smart express boxes and express service stations to deliver express mail without the consent of users. It is also not allowed to confirm the receipt of the express mail without the user’s consent.
On the first day of the implementation of the new regulations, The Paper reporter interviewed citizens, couriers, the person in charge of express delivery sites and express delivery companies. Many citizens expressed their support. Some of them said that when there was no one at home, they did not object to putting the courier at the post station, but only hoped to be informed in advance and have the right to choose. Some citizens also think that we should discuss it and understand each other in special circumstances.
The courier companies also made it clear that they should send the parts according to the needs of users. However, the courier said that he also had his own difficulties. For example, because the customer’s phone couldn’t get through, he had to put the express mail at the station. A person in charge of the site admits that after the implementation of the new regulations, the requirements for couriers are higher. In actual operation, it may affect the dispatch speed, increase operating costs, and the freight rate may rise.
Citizen: I don’t object to express delivery, but the courier can’t decide without authorization.
Article 54 of the Measures for the Administration of Express Delivery Market, which came into effect on March 1, 2024, clarifies that if an enterprise engaged in express delivery business has any of the following circumstances, the postal administration department shall order it to make corrections, give it a warning or informed criticism, and may impose a fine of less than 10,000 yuan; If the circumstances are serious, a fine of not less than 10,000 yuan but not more than 30,000 yuan shall be imposed: (1) confirming the receipt of the express mail on behalf of the user without the consent of the user; (2) using smart express boxes, express service stations, etc. to deliver express mail without the consent of users; (3) Throwing or trampling express mail.
Ms. Zhang, a citizen of Shanghai, told the reporter that she bought a box of egg tarts online before, and the courier left it at the courier station in the community without saying hello. It hasn’t been delivered to the door for more than half a month, and she didn’t dare to eat it when she got it, for fear of deterioration. Ms. Zhang expressed support for the implementation of the new regulations. "I think the express delivery should be delivered to the door, but when there is no one at home, I have no objection to putting the express delivery at the post office. The key point is that it is impossible to put it in the station without authorization and consent. As a consumer, you should have the right to choose and be informed in advance. "
On February 29, Ms. Yang, a Shanghai citizen, received two couriers, and the signer was at her doorstep. "Fortunately, I received them all, and I was afraid I would lose them." Ms. Yang said that it’s good that express delivery can be delivered to the door, but it’s very important to inform the recipient in advance. If it’s valuables, I still hope to sign in person.
Ms. Li, a Shanghai citizen, lives in a large community. After the courier puts the express mail in the post station, the post station will still deliver it to your door. "After the new regulations come out, it is certainly better if they are delivered directly to the door, but it is estimated that it is difficult to implement." Ms. Li believes that the implementation of the new regulations will not happen overnight. It is necessary to discuss whether to send it to the door or not. When there are special circumstances, couriers and citizens should also understand each other.
On the afternoon of March 1st, Ms. Wu, a citizen of Qingpu, Shanghai, received a courier, but as usual, the courier was directly put into the HIVE BOX cabinet. "I didn’t receive the phone call and text message from the courier in advance, but only received the WeChat notice from HIVE BOX Cabinet."
Person in charge of express delivery station: It may affect the delivery speed, and the freight may rise.
For the express delivery industry, the implementation of the new regulations means that opportunities and challenges coexist. On the one hand, the service can be standardized, but on the other hand, the requirements for first-line couriers are higher.
A courier brother in Shanghai said that sometimes hundreds of calls are made a day, many telephone customers don’t answer, and people are not at home during working hours. They have to put the express mail at the post station. "There is no way, otherwise I will lose it." He said that while implementing the new regulations, it is hoped that the outlets will distribute the workload reasonably, otherwise the pressure on couriers will be very great. On the one hand, the customer doesn’t answer the phone, and on the other hand, there is a fine warning. If we want to complete the previous workload as always, "we can’t afford it."
Xiao Wang, a Shanghai courier, said that most of the areas he is responsible for are old communities, and many of them have to climb the building. If every order is required to be delivered to the door, I hope that I can also give corresponding and reasonable rewards.
A person in charge of a site who has been engaged in express delivery service in Shanghai for many years told reporters that after the implementation of the new regulations, the requirements for couriers are higher. In actual operation, it may affect the delivery speed and increase operating costs.
The person in charge of the express delivery site said that the site now requires couriers to contact customers by phone before delivery. Some consumers feel that their rights and interests have been improved, and they will ask couriers to deliver all the express mail to their doors. "There are many communities on the sixth and seventh floors in our delivery area, and we have to climb the stairs. Large items could have been placed in the post station, but now they all require home delivery, which will inevitably affect the total delivery amount of one day." The person in charge of the above-mentioned express delivery site bluntly said that for the courier, the number of dispatched parts is less, which directly affects the income. And if the express delivery enterprise raises the delivery price of each ticket, it will increase the cost of the enterprise, and the freight may rise for the customer.
In addition, some insiders suggest that the consumer’s choice should be completed at the front end. When placing an order, the courier will have an estimated delivery time, and consumers can choose whether to deliver the goods to the door or put them at the post station.
Each courier company makes it clear that the delivery should be made according to the needs of users.
Regarding the Measures for the Administration of Express Market, which was officially implemented on March 1st, YTO Express said that he had organized many internal studies and trainings to ensure that the whole network deeply understood and implemented the spirit and requirements of the measures. Yuantong will strictly implement relevant regulations, continuously improve service quality and better serve users.
ZTO Express said that he would actively implement the requirements of the Measures for the Administration of Express Delivery Market, improve the quality and safety of express delivery services, safeguard the legitimate rights and interests of front-line employees, and help the industry develop healthily and with high quality. In response to the requirements of the Measures for the Administration of Express Delivery Market on express delivery, Zhongtong will provide delivery services according to the needs of users, and those that need to be delivered to the door will be delivered to the door.
Shentong Express said that the newly revised "Measures for the Administration of Express Market" not only requires higher standards for express delivery services, but also has a clearer penalty standard from the legal level, which is conducive to further promoting the improvement of industry service quality and industry norms. As for the terminal delivery service specification, Shentong has made it clear that it should be delivered according to the needs of users.
Management department: users can ask for a new door-to-door delivery if they do not agree to deliver it to the post office.
The Paper learned from Shanghai Postal Administration that in order to implement the Measures, Shanghai Postal Administration, as a management department, will strictly implement the responsibility of industry supervision, adhere to administration according to law, strengthen supervision and inspection, strictly enforce the law, and deal with illegal issues in a timely manner. At the same time, urge enterprises to strictly implement the main responsibility, strengthen scientific and technological empowerment, and continuously improve service quality.
The relevant person in charge of the Shanghai Postal Administration told The Paper that with the development of the express delivery industry, new situations and new problems are constantly emerging, and the scale of the express delivery market is gradually growing, and it is necessary to strengthen the standardization of market operation order; To promote the green development of express delivery industry, it is necessary to improve the relevant institutional system; To strengthen the safety management of express delivery industry, especially to protect the safety of users’ personal information, it is necessary to strengthen the relevant institutional constraints. The above practical problems put forward urgent requirements for further improving the system design of the Measures for the Administration of Express Market.
The revision of the "Measures" is mainly to summarize the mature experience and practical needs in the development of the express delivery industry and upgrade it to institutional arrangements; At the same time, establish a more comprehensive system orientation to guide the green and low-carbon development of the express delivery industry; From the aspects of service quality and security, we will further strengthen the system norms, improve the quality of express delivery services, earnestly safeguard the legitimate rights and interests of consumers, and promote the high-quality development of the express delivery industry.
For the problem that the express delivery enterprises that the masses are concerned about will deliver the express mail to the express box or post station without the user’s consent, the user can ask the courier to deliver it again. If the courier still hasn’t delivered the goods to the door, users can safeguard their rights and interests by complaining to the enterprise, calling 12305 or 12345, and reporting to the postal administration. (The Paper reporter
Chen Yixin)
catalogs:115955; contentid:12380943; publishdate:2024-03-01; Author: Ji Shuang; file:1709280814669-f3b56c5c-ff5d-45b6-b350-fd07c0256ede; source:29; From: The Paper; timestamp:2024-03-01
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