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　　Affected by the expected increase in production, the futures price of BMD crude palm oil continued to fall, and domestic palm oil followed the trend of Malaysian palm oil and also hit a new low. Market participants said that it is necessary to pay attention to the short-term disturbance of the risk premium brought by geopolitical tensions in the Middle East to palm oil prices.

　　According to Liu Ruijie, an oil and fat analyst at Qisheng Futures, the quotation of palm oil producing areas in Southeast Asia peaked in stages on April 3, and then entered the oscillation stage after a slight decline. After the MPOB report landed on April 15th, the logical stage of Ramadan production reduction and increase was exhausted. BMD crude palm oil led the domestic palm oil to fall, accompanied by the sharp depreciation of Malaysian ringgit and Indonesian rupiah, and the decline of palm oil quoted in US dollars was further expanded. In addition, some institutions said that Malaysian palm oil inventories were prone to inflection points in April and May, and then there would be a period of increasing production and accumulating stocks, which suppressed the market enthusiasm of palm oil, and the producing areas took the initiative to lower prices to promote the exchange.

　　"At present, the seasonal palm oil production in Malaysia has begun to recover. However, due to the Ramadan Festival, the output growth in March was lower than the historical average, and the export exceeded expectations, resulting in a drop in palm oil inventory in Malaysia to 1.715 million tons, down 10.68% from the previous month." Guo Wenwei, an oil and fat analyst at Huishang Futures, told reporters that Malaysian palm oil stocks may not be loose for the time being in April. In the first half of April, due to the impact of Eid al-Fitr, palm oil production growth in the second half of the month is expected to turn from negative to positive, and the margin of supply and demand is expected to improve. The willingness to sell goods in the place of origin has increased, and the quotation of the place of origin has loosened.

　　In fact, the data of palm oil production and demand in Malaysia in the first half of April continued to show a decrease in production and an increase in demand. SPPOMA data show that the yield of palm oil in Malaysia decreased by 22.43% and the oil yield increased by 0.03 percentage point from 1 to 15. According to ITS data, Malaysia exported 905,515 tons of palm oil from April 1 to 20, and 821,820 tons in the same period in March.

　　According to Liu Ruijie’s analysis, due to the holiday of Eid al-Fitr, the overall palm oil production level in Southeast Asia is still expected to be low in April. On the demand side, due to the low inventory in Indonesia, Malaysia’s palm oil export market has obviously improved this year compared with the same period of last year, and even after Ramadan, the export from April 15 to 20 can still reach a high level of 54,000 tons per day, so the supply and demand situation is still tight, and it is expected that the inventory will still drop by 100,000-200,000 tons at the end of April.

　　"Previously, the price of palm oil continued to rise, which was driven by the high cost performance of soft oil. In the first quarter, major demand countries such as India reduced palm oil purchases and turned to vegetable oils such as beans and sunflower oil. Under the expectation that the output growth is less than the export, Malaysian palm oil maintained its expectation of going to the warehouse in April, but the inflection point at the bottom of the inventory is expected to appear in the second quarter during the year. " Liu Jinlu, an oil analyst at Guoyuan Futures, said.

　　Domestically, the reporter learned that the current import price of palm oil is high, and the domestic import profit continues to be sluggish. This year, the overall import volume of palm oil is low. According to customs data, China imported 162,700 tons of palm oil in March, an increase of 67.49% from the previous month and a decrease of 58.12% year-on-year. Liu Jinlu said that after Ramadan, with the decline in the quotation of the place of origin, the profit of palm oil in the distant month has been restored, and the long-term purchase of ships has increased. However, the reality of tight in recent months still exists. From the demand side, the recent fall in prices has led to a pick-up in spot transactions, but it is still mainly just needed. According to institutional data, as of the week of April 12, the commercial inventory of palm oil in key areas of the country was 514,990 tons, a decrease of 8.19% from the previous month and a decrease of 42.65% year-on-year, which was in a low position in the same period of history. It is expected that in the second quarter, with the recovery of the arrival volume in Hong Kong, the palm oil inventory will start the repair process.

　　"At present, the spot price difference of domestic soybean palm oil is upside down, which has led to a sharp reduction in palm oil consumption. The substitution of domestic packaged soybean oil for palm oil has increased significantly. However, large food enterprises have not completely changed the formula, palm oil is only needed, and the decline rate of palm oil inventory has slowed down. There will be an inflection point after May." Guo Wenwei said.

　　Looking forward to the market outlook, Guo Guowei suggested that driven by the expected increase in palm oil supply in the producing area and the pressure of selling goods at reduced prices in the producing area, Malaysian palm oil continued its callback trend, and domestic palm oil supply was expected to increase, following the downward trend of Malaysian palm oil oscillation, but we still need to pay attention to the short-term disturbance of risk premium brought by geopolitical risks.

　　In Liu Ruijie’s view, although there may be an inventory inflection point in May, it is difficult to effectively accumulate Malaysian palm oil inventory even if it bottoms out in the second quarter. The staged drought in the third quarter of last year may still adversely affect the output in the second quarter of this year. In the third quarter of this year, there will be a possible La Nina phenomenon, and if there is too much rainfall in advance during the seasonal high-yield period, the output may also be affected. On the whole, there are still hidden dangers in palm oil production in Southeast Asia, and the inventory levels in Indonesia and Malaysia are low this year, and the overall supply status is not loose, so the subsequent price center of gravity still has the potential to move up.

　　Liu Jinlu believes that on the whole, the supply side of the producing area is expected to grow, and the domestic market is playing a game between tight reality and loose expectation. At the same time, the sharp fluctuation of crude oil price brought by geopolitical risks has driven the disturbance of raw wood demand, and also caused some disturbance to palm oil in the internal and external markets.

　　BEIJING, June 1 (Xinhua)-The cyber security law will strengthen the protection of personal information, Weibo and others are not allowed to provide news information services without permission, it will be a crime to illegally obtain and sell citizens’ personal information exceeding 50, and the owners of civil drones must register their real names online … … From June 1st, a batch of new regulations will affect our life.

　　Network security law strengthens the protection of personal information

　　The Network Security Law of the People’s Republic of China came into effect on June 1st, which is the basic law in the network field of China, and it has clearly strengthened the protection of personal information and cracked down on online fraud. There are 7 chapters and 79 articles in the Cyber Security Law, in which it is stipulated that if a network product or service has the function of collecting user information, its provider shall express it to the user and obtain consent; Network operators shall not disclose, tamper with or destroy the personal information they collect; No individual or organization may steal or otherwise obtain personal information, or illegally sell or provide personal information to others.

　　Weibo and others may not provide news information services without permission.

　　The Regulations on the Administration of Internet News Information Services shall come into force on June 1st. According to the regulations, if Internet news information services are provided to the public through Internet websites, applications, forums, blogs, micro-blogs, public accounts, instant messaging tools, webcasts, etc., Internet news information service licenses should be obtained, and it is forbidden to carry out Internet news information service activities without permission or beyond the scope of permission.

　　Law enforcement officers of Internet information content management departments should obtain law enforcement certificates.

　　The Provisions on Administrative Law Enforcement Procedures for Internet Information Content Management shall come into force on June 1st. The "Regulations" make detailed provisions and explanations on the law enforcement procedures of Internet information content management departments. The "Regulations" clarify that law enforcement personnel should participate in relevant legal knowledge and business knowledge training, and pass the administrative law enforcement qualification examination or assessment before they can engage in law enforcement work. Administrative punishment shall be under the jurisdiction of the Internet information content management department in the place where the illegal act occurred. When investigating and collecting evidence, there shall be no fewer than two law enforcement officers, and they shall show their law enforcement certificates.

　　Important network products related to national security should be reviewed by network security.

　　The Measures for Security Review of Network Products and Services (Trial) shall come into force on June 1st. The Measures aim to improve the security and controllability of network products and services, prevent network security risks and safeguard national security. The "Measures" pointed out that important network products and services purchased by networks and information systems related to national security should undergo network security review.

　　Owners of civil drones must register online with their real names.

　　The Regulations on the Administration of Registration of Civil Unmanned Aerial Vehicles in real-name registration system shall come into force as of June 1st. The regulations point out that the owners of civil drones must register their real names on the Internet as required. After registration, the owner will receive a registration sign picture containing the registration number and QR code, and the owner must ensure that the registration sign is attached to the drone every time it runs.

　　Decide in writing whether to accept the complaint of asset appraisal within 15 days.

　　The Measures for Financial Supervision and Management of Assets Appraisal Industry came into effect on June 1st. The Measures stipulate that an asset appraisal client or user of an asset appraisal report may make a complaint or report to the provincial financial department that filed the asset appraisal institution for illegal conduct of legal asset appraisal business by an asset appraisal institution or asset appraisal professional, and other citizens, legal persons or other organizations may report to the provincial financial department that filed the asset appraisal institution. The financial department shall, within 15 working days, make a written decision on whether or not to accept the complaint or report. If it is not accepted, it shall explain the reasons and inform the real-name complainant and informant in time.

　　The newly revised Regulations on Pesticide Management encourages the gradual reduction of pesticide use.

　　The newly revised Regulations on Pesticide Management came into effect on June 1st. The "Regulations" stipulate that the pesticide production license system shall be implemented, and the conditions required by pesticide production enterprises shall be clarified. It also stipulates that the provincial agricultural department shall issue the pesticide production license, implement the pesticide business license system, and implement the fixed-point management system for pesticides with high toxicity and other restrictions. The Regulations also stipulate that highly toxic and toxic pesticides shall not be used in the production of vegetables, fruits, tea, fungi and Chinese herbal medicines. Through the promotion of biological control, physical control, advanced pesticide application equipment and other measures, the use of pesticides will be gradually reduced, and the implementation of pesticide reduction plan and voluntary reduction of pesticide use will be encouraged and supported.

　　Illegal acquisition and sale of citizens’ personal information exceeding 50 articles will be criminalized.

　　The Interpretation of the Supreme People’s Court and the Supreme People’s Procuratorate on Several Issues Concerning the Application of Laws in Handling Criminal Cases of Infringement on Citizens’ Personal Information came into effect on June 1. The judicial interpretation makes it clear that providing citizens’ personal information to specific people and publishing citizens’ personal information through information networks or other means should be recognized as "providing citizens’ personal information" as stipulated in the criminal law. The judicial interpretation is clear. Whoever illegally obtains, sells or provides more than 50 pieces of personal information, such as track information, communication content, credit information and property information, constitutes a crime, and is sentenced to fixed-term imprisonment of not more than three years or criminal detention, with a fine or a single fine.

　　New regulations on land acquisition compensation for water conservancy and hydropower project construction

　　"the State Council’s Decision on Amending the Regulations on Land Acquisition Compensation and Resettlement for Large and Medium-sized Water Conservancy and Hydropower Projects" will be implemented as of June 1. The Decision amends Article 22 of the Regulations to read: "The land compensation fee and resettlement subsidy for the land requisitioned for the construction of large and medium-sized water conservancy and hydropower projects shall be the same as that for the land used for infrastructure projects such as railways, and shall be implemented according to the standards stipulated by the provinces, autonomous regions and municipalities where the land is expropriated."

Just yesterday, the intelligent world R7 ushered in the official listing! It is reported that the new car launched a total of 4 models, the price range is 259,800 – 339,800. If you are interested in small partners, you can come to find out.

From the appearance point of view, the overall style of the Smart R7 is very similar to that of the Smart S7. The front face of the new car adopts a closed middle grid structure, with a through light strip and teary-eyed headlights, making it look both avant-garde and fashionable as a whole, and highly recognizable. On the side of the body, a dynamic slipback roof is used, and the body profile is full and stylish. Combined with large-sized wheels, it can further enhance the sportiness of the vehicle.

In terms of body size, the length, width and height of the new car are 4956 × 1981 × 1634mm respectively, and the wheelbase is 2950mm. It is 206mm longer than the medium-sized SUV such as Tesla Model Y. Feedback inside the car, which can bring users a good riding experience. The cockpit layout of the new car is simple and atmospheric. The 12.3-inch all-LCD instrument panel adopts a remote arrangement, plus a suspended LCD screen and a multi-function steering wheel, which highlights the sense of technology to the fullest. The configuration provides zero-gravity seats for the passenger seat, panoramic sunroof, heating and cooling box, HUAWEI MagLink, etc.

For the power part, the new car has two versions: single motor and dual motor. The whole series is equipped with an 800V silicon carbide high voltage platform as standard, with a 100-kilometer acceleration address of 3.9 seconds, and a maximum cruising range of 802km under CLTC conditions.

Many netizens left comments wanting to see it today. So whether this car is a mule or a horse, let’s take a look at its actual performance.

First of all, from the appearance, the Envision front style looks very personalized atmosphere, coupled with multi-spoke grille, looks more sharp. At the same time, the headlights show a hard design style, adding a bit of refinement. The car is equipped with LED daytime running lights, automatic opening and closing, adaptive far and near light, delayed closing, etc. To the side of the body, the body size of the car is 4845MM*1883MM*1705MM, the car adopts simple and generous lines, the body presents a simple and generous design style, with large-sized thick-walled tires, the overall visual effect is very fashionable and atmospheric. In the rear part of the car, the rear looks very fashionable and generous, the tail lights give people a very dignified feeling, and the exhaust pipe adopts a bilateral double-out shape, creating a good atmosphere.

Sitting in the car, the interior looks very cool, very in line with the taste of young consumers. The steering wheel shape of the car is eye-catching, and it is made of genuine leather, which makes the feel good. From the central control point of view, with the 10-inch central control screen, the interior design is quite layered, and it looks a certain sense of technology. Finally, look at the dashboard and seats. The car is equipped with a dynamic and lively double-barrel dashboard, highlighting the trendy temperament. The car adopts leather seats, equipped with sub-seats, seat with memory, seat ratio reclining and other functions, and the overall riding experience is soft and comfortable.

The car is equipped with vehicle to everything, driving mode selection, remote key, rear wipers, interior ambient lights and other configurations, which are quite rich in functions, which is undoubtedly very friendly to the driver.

After reading today’s talk, do you have a lot of ideas? The car introduced today is not only eye-catching in terms of space, but also has reached the mainstream level in various configurations, and the driving experience and space experience are not picky.

On July 17, Changan Mazda’s first B-class sedan based on a pure electric platform – the MAZDA EZ-6 (hereinafter referred to asEZ-6It was officially launched at the Nanjing factory.

As the flagship of the joint venture new energy car, the EZ-6 has excellent intelligent performance. It is equipped with a 14.6-inch central control screen and an 8155 chip. It has functions such as tracking reversing, remote control parking, and automatic parking. The vehicle is equipped with 4 megapixel high definition panoramic cameras and 12 high performance ultrasonic radars. The OurHours segment covers 100 + high frequency intelligent driving scenes, and can identify 108 different types of parking spaces such as vertical, horizontal, oblique, and no parking space lines.

The successful rollout of the EZ-6 is an important moment for Changan Mazda to accelerate its strategic transformation to new energy. The Chinese auto market is one of Mazda’s most important overseas markets. In April 2023, Mazda joined hands with Changan Automobile to establish a new cooperation model to promote Changan Mazda’s comprehensive transformation to new energy. Over the past year, the parent companies of the two sides have reformed the product development model, with a cumulative investment of nearly 10 billion yuan. Talents, equipment and other resources have been quickly put in place, and a new cooperation model – "Joint Venture 2.0" has been explored and established. With Changan Automobile’s world-leading electrification and intelligent capabilities, it empowers the Mazda brand’s century-old vehicle building heritage, gives full play to the strengths of both parties, and realizes the effect of 1 + 1 > 2.

　　investigation motive

　　Ordering food through takeaway platforms has become a dining choice for many people. Due to considerations such as smooth consumer rights protection and internal management, most takeaway platforms have set up an evaluation mechanism for takeaway brothers. However, this evaluation mechanism is somewhat out of shape in practice – consumers are not satisfied with the service and give bad reviews. The takeaway brother was fined for working for a day, which caused conflicts between the two sides, and even caused some disputes. An evaluation mechanism with good intentions, why has it become a "trigger" for conflicts?

　　I ordered takeaway, and it was one hour beyond the delivery time. Call the takeaway brother, and the takeaway brother hangs up; call the merchant, and the merchant says the takeaway brother didn’t come to pick up the meal.

　　After being hungry for more than an hour, Beijing citizen Jiang Xuelian was ready to complain. The merchant kept explaining to her that the delivery brother was not easy, and customer complaints would lead to the delivery brother being deducted.

　　In the end, Jiang Xuelian chose to admit that she was unlucky. Jiang Xuelian did this not because she was persuaded by the merchant, but because she was worried about harassment, retaliation and even more extreme behavior due to complaints or bad reviews.

　　These concerns are not unfounded, but there are already cases. "Although there are user evaluation mechanisms for online shopping, takeout, etc., but look at the threats and injuries caused by bad reviews, who would dare to complain or give bad reviews," Jiang Xuelian said.

　　What happened after giving a bad review?

　　"I may be a little stubborn, but I really can’t bear it." This year, Beijing resident Xue Qi gave bad reviews after ordering takeout twice, which in the eyes of friends is only done by "female men".

　　This was the first time that Xueqi had ordered the takeaway with red oil, but when she received the takeaway, she found that it was clear soup and water. Xueqi negotiated with the merchant and got a reply: "Sorry, the chef is new here, something went wrong in her busy schedule, you can just eat it, it won’t be like this next time."

　　"After saying this, the merchant hung up the phone directly. For merchants with this attitude, of course, they have to give a bad review. However, thinking that the takeaway brother delivered it in advance, I gave the product 1 star and the takeaway quality 5 stars." Xue Qi said that when she checked the merchant’s homepage again, she found that the merchant’s homepage showed that she gave an average score of 3 points for the takeaway order. "I later found out that if I want that order to have only 1 point, it means that I have to give the takeaway brother a bad review, but the takeaway brother will be deducted from his salary for a few hundred yuan. In the end, I still felt sorry for the takeaway brother and gave up the idea of giving a bad review. This experience taught me that even if it is delivered on time, the delivery guy will still be affected by such a scoring system. "

　　The second time I gave a bad review was because a takeaway platform has opened a on-time delivery service, and if it is delayed, it will be compensated. "At that time, I ordered at a relatively remote place. Usually, when I ordered food at that time, the delivery time would be 20 minutes later than expected. I wanted to see if the on-time delivery service of the takeaway platform could really be delivered on time. After ordering, the on-time delivery time passed, but the takeaway staff ordered it and it was delivered when it was still two kilometers away from me." Xue Qi said that she chose to complain.

　　However, what Ling Xueqi didn’t expect was that the next day, the delivery brother called and begged to withdraw the complaint. "The delivery brother said that he was deducted 300 yuan because of this complaint. After receiving the call, I asked the customer service’withdraw the complaint, what should I do ‘. The reason for saying this is to test whether the platform cares about the customer’s reason for withdrawing the complaint. As a result, the customer service quickly replied,’ If you agree, I will withdraw the complaint for you ‘. After confirming that he agreed to withdraw the complaint, the delivery brother never contacted me again."

　　"Through these two complaints, I realized that the various disputes between the delivery brother and the customer reported by some media were the product of this simple management method. It was the delivery company that put the delivery staff and the customer on the opposite side," Xue Qi said.

　　You can check who gave a bad review in the background.

　　In the interview, the reporter learned that in order to attract more consumers, some takeaway platforms have set up a reward and penalty system for their "riders". For example, if the food is not delivered within the specified time, the takeaway "rider" will be deducted 20 yuan; if the customer complains (overtime is one of the main reasons for the complaint), 200 yuan will be deducted. However, the basic salary of the takeaway "rider" is only 3,000 or 4,000 yuan a month, and it must be guaranteed that more than 600 orders will be delivered a month to get the basic salary. More than 600 orders will be rewarded according to each order, and once the money is deducted, it is equivalent to 3 orders being given away for free, and the complaint is equivalent to a day in vain.

　　Gu Feng (a pseudonym) is a delivery staff of a takeaway platform. He told reporters that before taking up his job, the platform will provide relevant training on preventing complaints or bad reviews. For example, if a customer does not answer the phone, he usually waits 5 minutes to send a text message. The content of the text message is similar to "Hello, I am a delivery staff. I will deliver food to you. If you are not here, you have to deliver other food first. Please call back quickly when you see it. I wish you a happy meal." "These are all templates. If the time is very short, you must come back to deliver to this customer first; if it is indeed far away, you must discuss with the customer. In addition, for the situation of missing meals, be sure to explain to the customer. If the customer says it’s okay, then there is no need to pay; if some meals can’t be eaten without soup, most of them have to pay. I have paid a bowl of beef noodles, more than 30 yuan. In the words of our webmaster, bad reviews and complaints depend on your service attitude, overtime cannot decide the complaint, attitude is decisive. In addition, if a customer gives us a bad review, we will not be deducted, only if the service attitude is not good will be deducted. "

　　At the same time, Gu Feng also revealed to reporters that the so-called "anonymous evaluation" of many platforms cannot be anonymous at all. The experience of some consumers confirms this statement.

　　Last month, Liu Rui, a white-collar worker in Beijing, gave a bad review to the delivery guy because of the delivery timeout problem. Then, Liu Rui received a call from the delivery guy and asked why she gave the bad review. Putting down the phone, Liu Rui realized a question. She was obviously anonymous. Why did she still receive this call?　

　　In September, a takeaway ordered by Yang Chunwei, a Beijing resident, was delivered an hour later than expected because the delivery brother took the wrong meal at the restaurant. Half an hour after delivery, the delivery brother started calling Yang Chunwei and asking him why he gave a bad review. "I said I didn’t give a bad review, but he said I asked my friend to check it in the background. Later, the delivery brother texted that the merchant gave a bad review. This means that the delivery brother can find out who gave a bad review through the background within a few minutes. The so-called anonymous review has no use for anonymity."

　　In this regard, Gu Feng did not say much about the specific method of background inquiry, but said, "The takeaway brother can check the consumer’s name, address, and contact information according to the historical order within one day. Generally speaking, the app will automatically block the customer’s information one day after the order is completed. However, as long as the customer comments, the backstage can still check it immediately. Therefore, the customer can comment the next day after the order is completed, so that although the takeaway brother can recall which order gave a bad review, he can’t remember the customer’s information, unless the takeaway brother has the habit of taking screenshots and recording customer information every day."

　　The evaluation and punishment mechanism is criticized

　　The reporter found in the investigation that many takeaway brothers expressed "very helpless" about the bad review mechanism.

　　Hu Haicheng, who also works as a delivery boy in Beijing, said that there are often reports of food delivery rides and casualties. "We are also very helpless. The delivery time card is too tight, and our rules and regulations are particularly strict. A complaint call will result in a fine."

　　Hu Haicheng said that the most serious penalty is the delivery staff who ordered delivery in advance, and was fined 500 yuan. Generally, complaints will be fined 200 yuan, but depending on the situation, sometimes the fine will be 500 yuan, and sometimes it will soar to 2,000 yuan. Gu Feng agreed with this point. "If the customer calls to complain, just say four words: bad attitude. Then the delivery brother’s 2,000 yuan will be gone."

　　During the rainy season in July this year, Hu Haicheng was busy from noon to evening, and there was no time for a sip of water in between. There was a takeaway at that time, which was half an hour late. "I kept apologizing to the customer, but as soon as I went downstairs, they gave me a bad review." For this bad review, Hu Haicheng was fined 200 yuan.

　　As for the reasons for giving bad reviews, Gu Feng said, "Most of them are because the delivery is too slow." However, there are many reasons for the slow delivery. "Sometimes it’s not the delivery guy’s problem, but when the customer is angry, they can’t listen to the explanation. If the delivery is slow and the review is bad, no matter what the reason is, the delivery guy can still figure it out. However, because the merchant doesn’t taste good, the delivery guy gets a bad review together, which makes people especially angry. The company won’t listen to the explanation, but will only ask the delivery guy to get the customer’s understanding." Gu Feng said, "However, not every customer can make sense. So, meeting some customers who can’t listen to the explanation is equivalent to a hard day in vain."

　　"Some takeaway platforms handle bad reviews roughly. A bad review will deduct two or three hundred yuan, which means that the takeaway brother will lose all his salary for a day because of a bad review. In addition, the takeaway brother has very few appeal channels, and most of them can only find ways to get the customer’s forgiveness." Cheng Rui, who has done research on the takeaway market and has been experimenting with the takeaway industry for more than a year, told reporters.

　　"The service evaluation system involves the interests of three parties – consumers, service personnel, and company management. The establishment of a service evaluation system is of course to safeguard the interests of the company’s management. Because the interests of the management are linked to the company’s income, and the company’s income is related to consumer choice. The quality and attitude of service personnel directly affect the choice of consumers and the company’s income. Naturally, the company’s management needs a service evaluation system." Cheng Rui said that after the management adopts the service evaluation system, it is necessary to deal with bad reviews. "Objectively speaking, there are many reasons why consumers give bad reviews, not necessarily the fault of the service personnel. For example, if the food is delivered too late, it may not be due to the inattentive delivery of the courier, but it may be due to bad weather. However, in terms of measures to deal with bad reviews, the management often chooses to be lazy, not to distinguish the reasons why consumers give bad reviews, but to think that as long as the money is deducted, the problem can be solved. "

　　In the eyes of the industry insiders interviewed, consumers’ bad reviews have become the reason for management to deduct wages, which is the root cause of the problem. As service personnel, there is no complaint mechanism for bad reviews, and they can only silently accept the results of bad reviews.

　　"The evaluation system was originally used as an auxiliary means to improve the service level, but the management of the enterprise did not use the evaluation data in this way, nor did it have supporting procedures to improve the service level, which resulted in the service staff or the serviced to bear the relevant contradictions." Of course, the service evaluation system is also important for consumers to protect their rights, Cheng Rui said, and it cannot be said that bad reviews will bring harm to people who are "not easy". If you want to change this situation, you need to further refine the service evaluation system. Bad reviews need to give reasons, and service personnel can appeal and defend. The company can punish service personnel or improve objective conditions according to the specific reasons for bad reviews.