Text/"Tsinghua Financial Review" Bai Haochen
In 2024, commercial banks have not got rid of the quagmire of retail stall.
Recently, the annual reports of most state-owned and joint-stock banks in domestic listed banks have been released. The annual report shows that the growth rate of net profit of state-owned banks and stock banks has generally slowed down, and some institutions have even experienced a significant decline. For example, the net profit of Minsheng Bank has shrunk by 9.85% compared with the previous year, and Ping An Bank has dropped by 4.19%.
Table 1: Net profit of some state-owned and joint-stock banks in 2023 and 2024 (100 million yuan)
Source: Wind, bank annual report
In terms of revenue, according to the business caliber, the classified revenue of the counted commercial banks is very different. Among the state-owned banks, Industrial and Commercial Bank of China and Bank of Communications account for a relatively large proportion of public business revenue, while the retail business of agriculture, construction, China and postal services exceeds public business. Among the stock banks, CITIC Bank, Minsheng Bank, Shanghai Pudong Development Bank and Zheshang Bank account for a relatively large proportion of corporate business, while the retail business of China Merchants Bank, Ping An Bank and China Everbright Bank exceeds corporate business.
Figure 1: Revenue of some state-owned and joint-stock banks in 2024 (broken down by retail company, RMB 100 million)
Source: Bank Annual Report
Judging from the change of revenue, the performance of commercial banks in public business revenue is generally better than that in retail business. In terms of retail business, the retail business income of most commercial banks has decreased compared with the previous year, and only a few banks have achieved growth. In particular, the retail business of Ping An Bank, China Everbright Bank and Shanghai Pudong Development Bank declined significantly. The retail business income of Ping An Bank dropped by 25.90% to 71.255 billion yuan, while the decline rate of Shanghai Pudong Development Bank and China Everbright Bank also exceeded 10%.
In terms of public business, more than half of the listed banks achieved growth in 2024, while the banks that did not achieve growth did not experience a sharp decline. The largest increase in corporate business was Ping An Bank. Although the retail business shrank sharply, its corporate business increased by 19.15% in 2024, and its revenue to the public was 63.841 billion yuan during the year. Postal Savings Bank, Zheshang Bank and Shanghai Pudong Development Bank are also growing significantly on the public side.
Figure 2: Changes in the revenue of some state-owned and joint-stock banks in 2024 compared with the previous year (split by retail size)
Looking at the profit again, according to the business caliber, in 2024, the profit performance of corporate business is also significantly better than that of retail business. In terms of retail business, except for workers and peasants China Construction and China Merchants Bank, the retail profits of other banks are very small, and Zheshang Bank even experienced retail losses, with a loss of 2.663 billion yuan during the year. The performance of corporate profits is satisfactory. Except for some large state-owned banks or those banks featuring retail business, corporate business has become the main pillar of bank profits.
Figure 3: Profits/losses of some state-owned and joint-stock banks in 2024 (broken down by retail size, RMB 100 million)
In terms of profit changes, in 2024, the profit points of most banks have obviously shifted-the profit of corporate business has increased rapidly, while the profit of retail business has dropped sharply. In terms of retail business, the retail profits of listed banks generally declined compared with the previous year, among which Everbright Bank and Ping An Bank declined significantly, and Everbright Bank decreased by 95.83% to 281 million yuan. Ping An Bank dropped by 94.81% to 356 million yuan. On the public side, most banks’ profits have improved, and there are not a few that have greatly improved. In 2024, the profit of the Agricultural Bank of China to the public increased the most, with an increase of 68.92% to 244.892 billion yuan during the year. China Construction Bank, Industrial and Commercial Bank of China, Bank of China and China Merchants Bank also increased by over 20%.
Figure 4: Changes in profits of some state-owned and joint-stock banks in 2024 (split by retail size)
In terms of characteristics, both revenue and profit show the trend of corporate expansion and retail contraction, or it can be explained as the strategic turn of bank operation. The reason is mainly the cyclical rotation of bank retail and corporate business-in the past, retail business performed strongly and was under pressure on corporate business, but now it is in the opposite form.
In the early years, China’s banking industry was dominated by corporate banking. After 2010, the background of interest rate marketization superimposed residents’ wealth accumulation and consumption upgrading, prompting commercial banks to shift their strategic focus from corporate to retail. With the optimization of the top-level design of retail business, such as the pilot expansion of consumer finance companies, the relaxation of credit card installment business supervision, and the gradual improvement of personal credit information system, in 2016, joint-stock banks led by China Merchants Bank and Ping An Bank took the lead in the wave of the development of retail business characteristics, subverting the traditional business logic centered on corporate business and upgrading retail business to another growth pole of commercial banks besides corporate business.
Based on a huge customer base, retail business can provide considerable business volume, and because of the high basic interest rate of retail loans, it can also alleviate the pressure of bank interest margin, which is one of the best tracks for commercial banks to enhance their profitability and improve their operating level. Under the background of "expanding domestic demand and promoting consumption", the value of retail business is rising, and its importance is becoming more and more prominent. Commercial banks have also carried out retail business transformation in order to adapt to macro-development, alleviate the current operating difficulties, occupy a favorable position and seize the first opportunity in industry competition.
However, in recent years, the retail business of banks has gradually entered a bottleneck period. Since 2023, commercial banks have been in a state of collective stall at the retail end for two consecutive years. According to incomplete statistics, the retail revenue of most large and medium-sized banks that have published results has been hit, and the retail business revenue has generally shown a negative growth trend. There are two main reasons for the huge decline in retail business of commercial banks:
On the one hand, the downward cycle of real estate continues to curb residents’ willingness to consume. After decades of prosperity, China’s real estate market suffered periodic pains, and the growth rate of national real estate development investment declined for three consecutive years. The downward trend of the housing market had a direct impact on residents’ asset value and income expectations. First, the shrinking asset value directly affects residents’ willingness to consume. In order to cope with potential economic risks, more residents tilt their financial focus from consumption to savings, which inhibits mainstream personal credit businesses such as credit cards and consumer loans. Second, the continuous decline in housing prices will continue to hit the confidence of mortgage buyers and raise the risk of default, which will lead to a surge in non-performing rates.
On the other hand, credit cards, consumer loans and other products face high homogeneous stock competition. After years of market development practice, China’s urban credit card and consumer loan markets are gradually saturated. At present, the retail product matrix of each bank is highly homogeneous, and it mainly relies on the preferential strength and location advantages of commercial banks for stock competition. In addition, with the rise of internet finance, online consumer credit products, with their convenience and flexibility, further aggravate the operating pressure of credit card and consumer loan business. According to the Blue Book of China Bank Card Industry Development 2024, the total amount of credit card transactions in 2023 was 39.8 trillion yuan, a year-on-year decrease of 5.6%, and the transaction amount declined for two consecutive years. The average decline of credit card transactions in state-owned/joint-stock banks has reached 23.44%. With the stall of the main retail businesses such as credit cards and consumer loans, the growth momentum of bank retail has fallen into a bottleneck.
Under the long-term influence of multiple factors, the non-performing rate at the retail end of banks has risen and the incremental space has been continuously compressed. Under the realistic background that weakness is difficult to solve in a short time, commercial banks need to resort to other businesses to ensure high-quality and stable operation.
The performance of the public business is bright, and the bank’s break is dawning.
In the context of the collective stall of retail business of commercial banks in 2024, the resilience shown to public business may become the way to break the bank’s operation. For a long time, corporate banking has been an indispensable part of bank credit business, although in recent years some banks have shifted their focus to retail business. However, the foundation of public business is still there. In the context of the current lack of growth momentum of retail business, it is relatively wise for commercial banks to shift their business focus to corporate business, which is embodied in the following points:
First, it has strong anti-cyclical ability for public business. Compared with the retail business, which is highly influenced by the fluctuation of economic cycle, the public business has stronger anti-cyclical ability relying on policy support and industrial chain coordination. The stability of corporate customers’ cash flow is higher than that of retail customers, which plays a role in smoothing the fluctuation of asset quality in the overall operation of banks.
Second, the corporate business has more abundant business scenarios. Corporate business has the nature of "credit+",while corporate business has the nature of "credit+",which can promote the coordinated development of intermediary business, thus generating the multiplier effect of comprehensive income. By providing services to corporate customers, banks can simultaneously explore retail business opportunities such as payroll and employee wealth management, and realize the value transfer chain from enterprises to individuals to enterprises.
Third, the development of corporate business is in line with the current policy orientation. Under the current macroeconomic policy environment, the state emphasizes that finance supports the real economy and promotes industrial upgrading and structural adjustment. As one of the core channels of banking service entities, corporate business is highly compatible with policy guidance such as serving the real economy and supporting national strategic industries, which not only helps banks optimize their credit structure, but also effectively connects with national policies and helps the rapid development of national strategic industries. By developing corporate business, banks can deeply understand the needs of enterprises and provide customized financial services, thus promoting industrial upgrading and high-quality economic development. At the same time, the development of public business can also promote the development of related industrial chains, form a virtuous circle and inject new impetus into economic growth.
Two-wheel drive for public retail, and banking is not biased.
Ji Guangheng, president of Ping An Bank, said at the performance meeting that no strong bank was biased in the end. Without development loans, there will be no mortgage. Without a new account, there will be no waiting list. We still have a process of balanced development. In fact, corporate and retail businesses are not binary opposites, but more like two sides of banking business. Corporate businesses can naturally penetrate the upstream and downstream small and medium-sized micro-customers and employees’ personal financial service needs by serving the core enterprises in the industrial chain; The consumer behavior data accumulated by retail business can feed back the bank’s accurate judgment on the operating conditions of corporate customers.
Looking forward to the future, commercial banks must adhere to "walking on two legs" in order to achieve high-quality development. We should not only deepen the basic advantages of retail business, but also grasp the strategic opportunities of public business. This two-wheel drive business model is not only a pragmatic choice to meet the current challenges, but also a long-term plan for the future.
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